Thank you for visiting our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Heima’s relationship with you in relation to this website. The term ‘Heima’ or ‘us’ or ‘we’ refers to the owners of the website whose registered office is 34 Gillygate, York, YO31 7EQ. The term ‘you’ refers to the user or viewer of the website.


We make every effort to ensure all products are in stock, but in the event of us not having your chosen product we will call or email you and offer either a refund or a later delivery if possible. Credit Card orders are processed securely by Sagepay, Heima does not handle any credit card data for orders placed online. Paypal is an alternative payment method and does not require you to sign up or share your card details. We can still accept postal orders accompanied by a cheque. Cheques will not be cashed until your goods are ready to be dispatched. If you would like to speak to a member of staff, we can accept orders over the phone. Please note that pictures may not be to scale; always check dimensions. Colours are reproduced as accurately as possible, however, as with all photography, there may be some slight variation.


For delivery information see our Delivery page.


We welcome international orders but at present our website is not set up to take them. If you would like a specific quote, if you would like to query a delivery charge, or if you have a special request, please email Please include a telephone number on International orders, as local couriers will need to contact you. Please note that overseas customers may be eligible to pay local customs or duty charges; these are not included in your payment to us


We hope you are happy with your purchases from Heima but if not, we can offer a refund on any item as long as it is returned in a saleable condition. Please contact us for more information. Please note, however, that we are unable to reimburse postage costs.


We make every effort to protect the privacy of our users and customers. As such we will not ask for personal details that are not required as part of your transaction. Any personal data collected by us online will be safely and securely stored and not shared with any third party. This website uses cookies to enable data to be stored and to ensure the site runs smoothly, for example in the operation of the shopping bag. You can disable cookies in your browser, or delete cookies after visiting this site.

For more information see our Security & Privacy page.


All images, text, design and graphics on this website are owned by Heima. We welcome people sharing our images, but please ensure a correct credit and a link to this site.